Vivek Nair

Head of Analytics, South East Asia
Visa


9:00 AM How to: Better understand customers’ behaviour to drive business growth through machine learning

  • Using Machine Learning applications and prescriptive analytics to micro-segment customer groups
  • Monitoring customers’ behavior, profiles and patterns to discover actionable insights
  • Providing more personalized and tailored customer service to different customer segment groups
  • How can we leverage on Machine Learning and prescriptive analysis to increase engagement with customers and take pre-emptive measures to raise customer loyalty?

9:00 AM How to: Better understand customers’ behaviour to drive business growth through machine learning

  • Using Machine Learning applications and prescriptive analytics to micro-segment customer groups
  • Monitoring customers’ behavior, profiles, and patterns to discover actionable insights
  • Providing more personalized and tailored customer service to different customer segment groups
  • How can we leverage on Machine Learning and prescriptive analysis to increase engagement with customers and take pre-emptive measures to raise customer loyalty?